To EU backers! Check your emails because fulfillment is rolling out.
10 months ago
– Fri, Apr 25, 2025 at 10:01:12 AM
Hello, and sorry for the delay! UK company Spiral Galaxy is handling fulfillment and will be asking your to confirm your address and phone number. People have reported special characters getting messed up, so please check!
Thank you!
Issue with your shipment/fulfillment? Contact us MWG!
11 months ago
– Mon, Apr 07, 2025 at 05:20:48 AM
Please contact [email protected] if you have any issues with your shipment (such as missing items or any other weird snafu). Please note that the EU and AUS have not gotten their stuff yet, so please don't contact us in regards to not getting your stuff yet! I promise its on the way and I'll let you all know when it starts to get out to you :)
Thank you!
Carson D
Canadians! Read here how to self-clear your UPS package and avoid fees
11 months ago
– Fri, Mar 28, 2025 at 05:06:01 PM
Sorry, I didn't know about this until just now (and I don't manage the shipping) but if you're in Canada there is a really bad brokerage fee from UPS, but you can self-clear!
This article has some steps: https://goingawesomeplaces.com/how-to-avoid-paying-ups-brokerage-fees-in-canada-self-clearance-instructions/
Unfortunately this is all the help I can currently give until I have more info!
EDIT! CBSA is probably what will help!
About Additional shipping costs for Canadians
11 months ago
– Thu, Mar 27, 2025 at 03:33:04 PM
I’ve been told now that there have been pretty surprising and sudden import costs that Canadians have been having to pay to get their books. It is not a scam (as in, it is from UPS), but we are looking into it. We apologize for the inconvenience!
People are getting books! Get ready!
11 months ago
– Sat, Mar 22, 2025 at 01:57:28 AM
Books are slowly getting out there into the world! Woo!